Director of Client Strategy and Implementations

About the Company

Revenue Enterprises is a Customer Service Contact Center designed to support the Revenue Cycle and Patient Customer Service needs of our healthcare clients. We operate around the simple principles of integrity, passion, and respect. Holding these values are the foundation of how we approach our clients' success. If our values align with you, join our team and play a unique and important role in our mission to change healthcare for the better.

What makes REL different?

Family-owned business where you become part of the family- not just a number

Over 20 years of consistent and healthy growth with world class clients

Your voice is heard and appreciated

You are a part of the success with your ideas and your efforts

You are appreciated and valued

Award winning workplace: 2019-2025 Best Places to Work in Collections 2025 Best Places to Work for Women. 2023 - Best Places to Work in Colorado.

2025 - Inc 5000 Company

Competitive pay and incentive program

We promote from within! Grow your career with Revenue Enterprises

Hybrid work environment - beautiful Aurora office and remote work set-up.

What you will be doing:

•  Oversees and Champions Client Partnerships for Revenue Enterprises Clients with a proactive, strategic approach to each client relationship.

• Promotes strong Client partnerships through consistent performance reviews, understanding and presenting key performance indicators and other data related to the client project, which may include contact center customer service support, pre-collections patient billing, patient access solutions and/or bad debt recovery services.

• Leads client support and engagement efforts in partnership with the Director of Client Operations & Support to provide excellent experience for all Revenue Enterprises’ clients and provides prompt, accurate support for client needs and questions.

• Schedules, holds and tracks new client project kickoff meetings with client and internal key project stakeholders to gather pertinent information to create project outlines, plan, timeline, resource allocation and budget.

• Communicates with new clients during the implementation process to ensure all key parties understand next steps and timelines.  Works collaboratively with IT, Operations and People/Compliance teams to ensure adequate internal resources for successful implementation and launch.

• Uses Monday.com (or other project management software) to develop project timelines, resource allocation and project” budgets for all operational projects.

• Provides coaching and training for Client Account Management team members to develop strong relationship management, leadership and client service skills.

• Documents and communicates regularly and consistently on the progress, hurdles and timelines related to all projects, vendor outages, challenges and resolutions of such, and any other situations or functionalities of this position.

• Collaborates with Director of Operations and other internal teams for all new client implementations to develop SOPs and to coordinate with IT and Operations to set up client statements; establish procedures for data file processing and facilitate client training with Operations teams through the People and Compliance team.

• Works collaboratively with VP of Sales and Marketing to assist with sales efforts as needed by attending sales meetings as backup at industry conferences such as HFMA and AHAAM and assist with writing RFP (request for proposal) responses as needed.

• Seeks to expand REL’s influence and presence with existing Revenue Enterprises clients through development of strong working relationships and recommendation of additional solutions and/or expansion of existing programs to support client’s goals and initiatives.

• Coordinates with Sales and Marketing Team and Director of Client Operations & Support for selection and delivery of REL Holiday cards and gifts to clients.

• Manages Client expectations and perception of Revenue Enterprises through ongoing conversations and maintenance of a positive, professional, thought-leadership driven and collaborative relationship.

• Supports adherence to all applicable Federal and State Regulations that govern the work we do to protect consumer confidentiality and in communicating with clients and others regarding their work, including but not limited to the following:

  ·       FDCPA

  ·       CFPB

  ·       UDAAP

  ·       501(R)

  ·       TCPA

• Other duties as assigned or appropriate for position.

Salary Range

$85,000 - $120,000 per year depending upon experience

• Self-starter with great motivational skills and ability to think outside of the box to solve problems and develop effective solutions to challenges presented by clients and/or Revenue Enterprises to deliver the most beneficial and financially viable solutions.

• 5+ years experience managing complex client relationships in a B2B and/or healthcare setting.

• Comprehension and working knowledge of healthcare revenue cycle, with specific experience related to patient billing and patient access.

• Comprehension of, ability to describe, and demonstration of humble, hungry and smart behaviors/work habits. 

• Strong relationship building skills with all levels of internal and external staff and leadership.

• At least 2 years of project management experience working through tools such as Monday.com, Microsoft Project or similar project management software.

• Demonstration of proactive approach to client relationships, challenges with a critical thinking mindset.

• Must be a team player who enjoys collaboration and is able to effectively communicate through all levels of the organization, from front line contact center supervisors to executive level leadership.

• Demonstration of solid analytical skills and thrives in a fast-paced environment.

• Strict adherence to professional ethics and appropriate management of confidential information.

• Excellent written and verbal communication skills.

• System savvy with intermediate to advanced MS Office, (Word, Excel, Powerpoint, Vizio and Teams skills)

• 2+ years strategic planning and/or management action program (MAP) and/or large account management processes (LAMP) training.

• Must be a Colorado, Wyoming, Texas, Kansas or Montana resident

• Authorization to work in the US 

• High school diploma or GED  - College or Advanced training preferred

• Revenue Enterprises is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws.