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Healthcare Extended Business Office Customer Service Manager

  • Hybrid
    • Aurora, Colorado, United States
  • $65,000 - $85,000 per year
  • Operations

Job description

EBO Healthcare Customer Service Manager – Colorado Based

 

We’re seeking a full-time, detail-driven Healthcare Customer Service Manager to lead a high-performing call center team supporting patients and healthcare clients. This role is ideal for someone who values structure, operational efficiency, and making a meaningful impact in healthcare through smart, scalable service delivery.

 

What You’ll Do:

  • Oversee daily operations of a customer service team supporting inbound patient calls and payment solutions.

  • Lead through process, metrics, and accountability—ensuring consistent performance and accurate, empathetic service.

  • Manage A/R inventory through the self-pay process ensuring timely and accurate work efforts are done to maximize recovery and account resolution.

  • Coach front-line Supervisors and Leads to optimize team efficiency and service quality.

  • Monitor KPIs, team productivity, and compliance with client expectations.

  • Resolve escalated patient concerns with professionalism and clarity.

  • Work closely with healthcare clients to tailor programs that deliver results.

  • Contribute to ongoing process improvement and training initiatives.

What We’re Looking For:

  • Proven operations leadership, preferably in a call center or healthcare environment.

  • Comfortable with data, systems, and metrics-driven decision-making.

  • Strong communicator with a structured, composed leadership style.

  • Someone who thrives in a role with clear responsibilities, measurable outcomes, and opportunities to refine systems for better performance.

Why Join Us:

  • Competitive salary: $65,000–$85,000

  • Hybrid/remote flexibility (based on business needs)

  • Health, dental, vision, life, disability, 401K with match

  • Generous PTO from day one

  • Leadership development and coaching

  • Performance-based bonus opportunities

 

If you bring discipline, process thinking, and a passion for operational excellence, we’d love to hear from you.


Job requirements

  • 2+ years prior Supervisory or Managerial experience, with demonstrated history of retention  and results in managing SLAs (call center experience helpful)

  • Experience in customer service and/or healthcare preferred (but not required) 

  • Authorization to work in the US 

  • High school diploma or GED  - College Degree or Advanced training preferred

  • Advanced beginner to Intermediate skills in the Microsoft Suite (Outlook, Word, and Excel) 

  • Bilingual English/Spanish skills a plus! 

  • Typing 40+ WPM with 90% accuracy preferred     

  • Colorado resident (we do not currently hire applicants living in other states)


Revenue Enterprises is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws.

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