Healthcare Customer Service EBO Supervisor

About the Company

Revenue Enterprises is a Customer Service Contact Center designed to support the Revenue Cycle and Patient Customer Service needs of our healthcare clients. We operate around the simple principles of integrity, passion, and respect. Holding these values are the foundation of how we approach our clients' success. If our values align with you, join our team and play a unique and important role in our mission to change healthcare for the better.

What makes REL different?

Family-owned business where you become part of the family- not just a number

Over 20 years of consistent and healthy growth with world class clients

Your voice is heard and appreciated

You are a part of the success with your ideas and your efforts

You are appreciated and valued

Award winning workplace: 2019-2022 Top 10 Best Places to Work in Collections in the Country!

Competitive pay and incentive program

We promote from within! Grow your career with Revenue Enterprises

Work from home opportunity with modified in-office work options available for those who like the "office" setting

What you will be doing:

• Provide call-center leadership by motivating your team to ensure outstanding customer service 

• Being a subject matter expert for your team, who are assisting inbound callers by answering their questions about their bills and helping them make collaborative affordable payment plans and settlements, and ensuring outreach to patients occurs in a manner that meets or exceeds client expectations.

• Provide coaching, 1:1's, and annual reviews.

• Payroll management and time approval using ADP, discussing approval for raises, bonuses and meets with employees to review and discuss goals and plans for future.

• Lead special projects.

• Prepare reports to leadership on performance, attendance and quality and reports monthly bonus accounts to accounting.

• Works with clients to respond on account level questions and workflow.

• Assist with the hiring and training process for your team members.

• Manage scheduling for your team to ensure the best possible experience for our patients.

• Handling escalated patient calls to help better explain accounts and ensure the best possible outcome for those callers who need an extra voice. Using empathy and fantastic listening, verbal, and written communication skills to help patients and their families to understand their bill, answering questions about their debt and medical billing process

• Using your computer proficiency, organization, and attention to detail to accurately report attendance, productivity, work quality and escalating any patient or client issues that require attention.

• Supporting your team through consistent attendance, excellent work ethic, and caring team focus.

• Continuously improving, with supportive coaching and feedback from your director and executive leadership. Learning through attending REL Leadership training and/or by seeking/attending external leadership training to enhance your success.

• Other duties as assigned

Salary Range

$47,000 - $57,000 per year depending upon experience

• Must be a Colorado, Wyoming or Montana resident

• 2+ years prior Supervisory experience, with demonstrated history of retention  and results in managing SLAs 

• Experience in customer service and/or healthcare preferred 

• Authorization to work in the US 

• High school diploma or GED  - Some College or Advanced training preferred

• Advanced beginner to Intermediate skills in the Microsoft Suite (Outlook, Word, and Excel) 

Revenue Enterprises is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws.