IT Support and Data Technician

IT Support Technician

Job Description Summary

Are you someone who enjoys a good data puzzle and is comfortable moving fast? Do have a focus on accuracy while transitioning information from one system to the next? If you’re a technology minded person?

As a team we move fast, we work hard and with just about everyone in our organization getting things done by our core values. We are seeking a key member for our team to help manage and resolve IT Support needs.

Description of Duties

The IT Support Technician is an important piece of our team that supports daily operations for loading and extracting data from our Columbia Ultimate collections system. This person works extensively with our clients and management personnel to ensure accurate and timely processing and reporting of EDI results, support tickets, and investigates and resolves load issues quickly and effectively. Provides Service Desk support for IT issues.

Demonstrated Skills and Specific Job Duties

• Learn and effectively use our collections system from Columbia Ultimate.

• Provide superior quality, courteous, and prompt service to our clients, employees, and managers.

• Meet SLA requirements for EDI file transfers and reporting.

• Utilize reports and processes to ensure file loads are accurate and validated.

• Reports regularly on data loads, payments posted, errors, reconciliation, and other issues in a timely and accurate manner.

• Work with clients’ and IT to coordinate testing and support of connectivity to our systems

• Service desk tickets, PC support, and assisting managers with requests.

• Frequent communication with internal and external customers.

• Must be able to work outside of normal business hours to complete special projects or respond to system issues.

• Works closely with EDI Manager and other IT staff to cover QA of processes.

Required Education/Certification

• High School diploma and 3 to 4 years’ experience in data processing and systems support. Some college or technical training preferred

• Intermediate skills in Microsoft Excel, Word, and Access

• Proficiency with remote connectivity

• Proficiency with supporting Windows and Microsoft Applications in a corporate environment

• Prefer 1-3 years’ experience working with an accounting, collections, or other corporate systems
  

Required Experience

• Prior EDI experience preferred.

• Excellent customer service skills and comfortable in a fast-paced environment.

• Ability to closely review data and isolate data elements needed to support or enhance research.

• Demonstrated ability to quickly learn new business computer systems

• Strict adherence to professional ethics and appropriate management of confidential information.

• Security focused, with a working knowledge of HIPAA compliance requirements.

• Excellent analytical, written, and verbal communication skills.

• Ability to work independently and in a team environment.

• Excellent time management practices

• file formatting skills and abilities preferred

• Physical ability to safely lift and/or carry up to 30 pounds.

• Other duties as assigned and determined appropriate for the position.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.