Associate Director of Project & Process Management

• Status: Full-Time
• Hours: 40
• Location: Hybrid- In-Office and Remote. 
• Training: Ongoing (Paid)
• Starting Pay Range: $80,000 - $95,000 based on prior experience

**Must reside in Colorado, Wyoming, or Montana to be considered**

About the Company

Revenue Enterprises is a Customer Service Contact Center designed to support the Revenue Cycle and Patient Customer Service needs of our healthcare clients. We operate around the simple principles of integrity, passion, and respect. Holding these values are the foundation of how we approach our clients' success. If our values align with you, join our team and play a unique and important role in our mission to change healthcare for the better.

What makes REL different?

Family owned business where you become part of the family- not just a number

Over 20 years of consistent and healthy growth with world class clients

Your voice is heard and appreciated

You are a part of the success with your ideas and your efforts

You are appreciated and valued

Award winning workplace: 2022 Top 10 Best Places to Work in Collections - Earned #10 spot in the Country!

Competitive pay and incentive program

We promote from within! Grow your career with Revenue Enterprises

Work from home opportunity with modified in-office work options available for those who like the "office" setting

The Associate Director of Project & Process Management will play an essential part of Revenue Enterprises operations with new and existing clients. This position breaks down into 3 major areas of operation.

1) Project Management. This position will manage all projects such as new client onboarding and implementations and existing client program expansions. This position is responsible for proving proactive communication on a regular and consistent basis reporting to Operations, IT, Client Management, and Revenue Enterprises Leadership Team.

2) Operations Systems and Vendor Management. This position will manage and coordinate with vendor partners and systems related to operations. 

3) Process and Audit Management. This position is responsible for reviewing documentation processes within various operations systems, providing updates, and communicating with the Management team to ensure accuracy of workflows.

Essential Job Functions:

• Schedule and hold project kickoff and definition meetings with client contacts and key project stakeholders to gather pertinent information to create project outline, plan, timeline, resource allocation and budget.
• Use of Monday.com to develop project timelines, resource allocation and project budgets for all operational projects.
• Lead new operational vendor implementations and coordinates with IT to get new program and tool implementations up and running.
• Creates and provides regular reporting on projects to all parties involved or related to the project including Revenue Enterprises Leadership, IT, CAM, People & Compliance, client key client contacts, etc.
• Coordinate all client-related projects with client key contacts and appropriate Revenue Enterprises personnel and ensure adherence to defined project timelines.
• Coordinate with and manage vendor relationships affiliated with Revenue Enterprises’ contact center and operational functionality to include but not limited to voice analytics, XM technology, telephony suite and services, automated dialer, virtual agent technology, etc. This includes contract negotiation and renewal when appropriate.
• Provide process review and audits to ensure Revenue Enterprises Operations and other departments are defining and following all primary processes defined and documented in the process management system. This includes providing regular reporting on audit findings, as well as guidance and support to ensure processes are up to date and appropriate for best practices.
• Document and communicate regularly and consistently on the progress, hurdles and timelines related to all projects, vendor outages, challenges and resolution of such, and any other situations or functionalities of this position.
  

• Bachelor Degree/Associate Degree in Management or Administration or Healthcare Administration and Management. (Will consider experience in lieu of advanced education)
• 5-10 years of Operations Management experience with an emphasis in accounts receivable recovery.
• 5+ years of healthcare A/R Management recovery experience and an intermediate knowledge of Healthcare Revenue Cycle.
• Project Management Experience specifically related to onboarding and implementing new client programs and operational vendor onboarding.
• Strong aptitude for contact center support systems including voice analytics, telephony systems, XM technology, virtual agents and payment solutions.
• Strong aptitude for training and learning and development
• Excellent Customer Service, solid analytical skills and thrives in a fast paced environment.
• Self-starter with great motivational skills and ability to “think-outside-the-box” to solve problems.
• Strict adherence to professional ethics and appropriate management of confidential information.
• Excellent written, and verbal communication skills.
• System savvy with strong MS Office, (Word, EXCEL, and PowerPoint skills)
• Experience using Monday.com and SweetProcess is strongly preferred.